Your website
The on-site agent.
Answers and works the page
It answers and can work the page alongside the visitor.
Real actions in the visitor's session
An order question runs a live lookup, a booking request holds the booking, a lead gets filed.
Outlook and Gmail.
It does the work before it replies
It reads each message, does the work behind it, then drafts or sends the reply; either way, the work is done before a person looks. A "where is my order" is a real order lookup wherever it arrives; basket, booking and lead actions too.
Send, or draft for approval
You choose whether it sends on its own or drafts for approval, set in plain language through natural-language control.
Connected with us
Your inbox sits behind a login, so it is connected with us once; after that, it is just another place the agent works.
Slack
The same agent your customers get, inside your workspace.
Answers and acts in your workspace
It answers and acts inside your workspace, so your team gets the same agent your customers do.
One set of answers
Teach it once and it knows the same answers here; no second agent to configure.
Handoff with the work attached
When a person needs to step in, the conversation arrives with what the agent already did attached.
Voice
It picks up the call.
Handled with the same knowledge
It handles the call with the same knowledge as every other channel.
One agent to teach
You teach one agent, and everything it knows applies wherever you switch it on.
One build, then a switch
The agent is built once, on your site, where it learns your answers and your actions from the pages and endpoints already there. Switching on another channel does not create a second agent to teach; it gives the same agent another place to receive work.
A message arrives on any channel; the agent looks up the order, checks availability, holds a booking or files the lead, then replies with the result. The only per-channel decision is how much it does on its own; the work itself stays the same.
Related
Self-integrating agent
Where the agent's actions come from: it learns them from the systems behind your website.
Self-integrating agentNatural-language control
Set how much the agent does on its own, per channel, in plain language.
Natural-language controlFAQ
Can the agent take the same actions in messaging channels as on the website?
Yes. An order question runs the same live lookup no matter where it arrives, and basket, booking and lead actions carry across the same way.
Do I have to set up a separate agent for each channel?
No. You teach one agent, and everything it knows applies wherever you switch it on.
Can the agent draft replies for approval instead of sending them?
Yes. In written channels you choose, per channel, whether it sends on its own or drafts for approval, set in plain language.
How do channels behind a login get set up?
You connect them with our help once; after that, the agent treats them like any other channel.
Where do the agent's actions come from?
From the self-integrating agent: it learns its actions from the systems behind your website, then uses them wherever a message arrives.
Put the same agent everywhere
Build the agent on your site first, then switch on the channels you want.