An AI support agent that answers from your live systems
Algomo connects to the systems behind your website, so it can answer the questions that actually cause tickets: order status, stock, sizing and order changes.
Support volume grows. Your team doesn't.
Most tickets are the same few questions asked again and again. Answering them one at a time is where your team's week goes.
Order status, delivery, returns. The bulk of your inbox is questions with knowable answers.
Help articles age the moment stock, prices or policies change; customers get yesterday's answer.
A customer who waits too long gives up. Then it is a refund, or a churned account.
Questions keep arriving after your team logs off; the morning starts with a backlog.
Resolution your customers can trust
An agent that answers from your live systems and knows when to hand over.
Answers from the live system
Stock, delivery windows, prices and dates come from your live systems, not a copy.
Clean handover to your team
When something needs a person, it hands over with the context already attached.
Resolved in the conversation
Repetitive questions get a real answer on the spot, and no ticket is created.
Limits that hold
You say what stays out of bounds, in your own words, and it holds.
Answers never go stale
Your content is never copied, so there is nothing to drift out of date.
Always on duty
It answers when your team is offline, on every channel you switch on.
What it handles, concretely
The questions that generate most tickets, and what the agent does with each.
| A customer asks | What the agent does |
|---|---|
| Where is my order? | Reads the real status and delivery date from your order system, once we have connected it, and answers in the conversation. |
| Is this in stock in my size? | Checks stock live in the visitor's session, so the answer matches what they would see. |
| When will it arrive? | Quotes the delivery window from live data at the moment of asking, not from a copied article. |
| I want a refund | Gathers the details, then hands over to your team; issuing the refund stays with a person. |
| Can I change my order? | Changing an existing order stays out of bounds unless you allow it; the agent hands over with the context attached. |
| What is your returns policy? | Answers it directly, so repetitive policy questions stop reaching your inbox. |
Launch, in four steps
| Step | What happens |
|---|---|
| 01 · Give it your URL | It discovers the systems behind your site and connects on its own. |
| 02 · Brief it in plain language | Rules and limits written the way you would brief a new colleague. |
| 03 · Put it on your site | Live for visitors in minutes; systems behind a login are connected with us. |
| 04 · It keeps itself current | When your site changes, it notices, rescans and rebuilds. |
FAQ
Does it need our help centre?
It can use it, but it is not the main source. Most of what customers ask about lives in your systems, not your articles.
What about order status and accounts?
Anything behind a login we set up together rather than discover automatically. Once connected, the agent uses it like anything else.
What happens when it does not know?
It says so and hands to a person. You decide when that happens.
Will it work on our stack?
It works from your site's own endpoints, so the platform underneath matters less than usual.
Can an AI agent resolve support tickets without scripts or flows?
Yes. You write the brief the way you would for a new colleague; there are no flow charts or decision trees to build.
How long does it take to set up an AI support agent?
Minutes. You give it your URL and it discovers the rest.
Can it do things, or only answer questions?
It can act in the visitor's session: look things up, fill a form the visitor dictated, start a booking. Most businesses keep refunds and anything that charges a card out of bounds.
Does it replace our helpdesk?
No. It works alongside it and hands over to whatever you already use.