Algomo vs Gorgias
On Shopify, Gorgias is a strong fit for ecommerce support. Algomo sells as well as supports, on any platform, because it works from the APIs your site already calls.
Comparison
| Algomo | Gorgias | |
|---|---|---|
| Stack | Any, it works from your site's own endpoints | Deepest on Shopify |
| Main job | Sell, support and qualify | Support, with helpdesk around it |
| Pre-purchase selling | Live stock, live price, real basket | Not the focus |
| Operating the page with the visitor | Yes | No |
| Time to go live | Minutes, because the agent finds the APIs itself | "Launch in 1 week", their words, with your team doing the training |
Not a platform bet
On a bespoke stack, most tools no longer fit. Algomo discovers the APIs your pages talk to, so the platform underneath matters less.
The money is before the ticket
The agent that answers "where is my order" can also answer "do you have this in a nine", then put it in the basket.
Where Gorgias is the better choice
- You want a helpdesk as well as an agent, with tickets, macros and agent seats in one place.
- You are on Shopify and want the deepest native support tooling for it.
FAQ
Do we have to leave our helpdesk?
No. Algomo answers in the channels you switch on and hands over to the helpdesk you already use.
We are on Shopify. Does that change anything?
It works, and there is a Shopify page with the specifics. You are not locked to it.